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FAQ's & Help
AVAILABILITY OF INVENTORY
Occasionally, an item you wish to order may be out of stock or there may be fewer than you need. We do our best to ensure this happens infrequently, but it is impossible to completely prevent this from happening from time to time. Although inventory is monitored daily and re-orders are usually placed well in advance, there are many factors—too numerous to mention here—that can lead to an item being out of stock at a time that might be inconvenient to you.
You can help minimize inconvenience for everyone when you:
1. Order as far in advance of your in-hand date as possible
2. Warn us in advance if you plan on depleting all the inventory of a specific item.
3. Let us know if you have an upcoming need which cannot be met by the existing inventory quantity.
4. Chose an alternate item in case the one you want is out of stock.
Finally, if you really need something and there is no stock, please give BMF Promotions a call. It’s always possible that the quantities you need are already in production or close to being delivered.
Can I place an order via telephone or e-mail?
We ask and encourage you to place your order online, however, customer service is available 24 hours a day at firstname.lastname@example.org.
We are also available Monday - Friday from 8:00AM to 6:00PM CST at 888-999-3112.
How can I track my order?
If you have placed an order, you can check the status by entering your order number on the "Status" link on the store.
Can I make changes to my order?
You may contact customer service at email@example.com or call 888-999-3112 to determine if your order can be changed prior to order processing and shipment.
Can I cancel my order?
Order processing begins after you click on the submit button therefore it may not be possible to cancel your order. Please contact customer service at firstname.lastname@example.org or call 888-999-3112 for assistance and if your order cannot be cancelled, you may return it.
Can I purchase a Gift Card?
Yes we offer gift cards here
How do I redeem a Gift Card?
During the checkout process when you are prompted to enter a gift card, Enter the gift card number and click "Apply" to redeem the gift card. When you have redeemed your card, the card amount will be subtracted from your order total. You may repeat this process for as many gift cards as you have. When you have entered all your gift cards, you may continue with your order by clicking "Continue" at the bottom of the page.
How do I redeem a coupon?
We will not be offering coupons on the Logo Merchandise site at this time.
SHIPPING AND RETURNS
When will I receive my order?
In-stock products typically ship within 48 hours after you submit your order. Delivery time will depend upon product availability and selected shipping method. For customized items production times may vary, please see the product description or call us at 888-999-3112 to inquire on current production times.
When will I receive a product if it's on backorder?
The store is occasionally out-of-stock on popular items. It may take between 1-4 weeks for a product on backorder to be shipped to you. You will receive an e-mail notification upon shipment.
What is the policy and process for returns?
Stock products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment. Please contact customer service for instructions on returning your product.
Personalized and collectible items are non-refundable and cannot be returned or exchanged.
You will receive your credit within 7-10 business days. Sorry, shipping charges are not refundable.
What are my payment options?
We accept Visa, MasterCard, and Discover Card.
How can I purchase an item not offered in the T4TGear.com Store (i.e. different color, etc.) or place a special order?