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Shipping & Returns
Your in-stock merchandise order will ship within 1-5 business days from our distribution location in the Chicago area. Standard ground delivery is an additional 1-8 business days in transit from the ship date. Ground shipments may be shipped by UPS, FedEx, or the USPS. You may select expedited delivery of 3 Day Select, Second Day Air or Next Day Air during checkout. With these selections, in-stock merchandise will ship the same day with a UPS delivery guarantee. All orders placed after 2:00 p.m. Central Time will be processed the following business day. Shipping charges are calculated based on real-time UPS rates. Saturday and Sunday are not recognized as business days according to UPS guidelines.
Sorry, we currently do not ship internationally.
Custom Order Items
These products ship from a third party. Product may take 1-6 weeks to ship from the vendor. We do our best to keep in close contact with you regarding the production time and shipping of custom products.
Stock products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment. Please contact customer service for instructions on returning your product.
Personalized and collectible items are non-refundable and cannot be returned or exchanged.
You will receive your credit within 7-10 business days. Sorry, shipping charges are not refundable.
Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.
NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.